How we rated it
4.5
out of 5
Weighted score: features & compliance (25% each), ease of use & value (20% each), support (10%).
- Features & depthBreadth and quality of capabilities4.2
- Compliance & securityData handling, certifications, privacy posture4.8
- Ease of useHow intuitive and frictionless the tool is4.5
- Value for moneyPricing vs. what you get4.8
- Support & reliabilityUptime, support quality, vendor responsiveness4.0
Key facts
- Starting price
- $1/month
- Pricing model
- Usage-based
- Free tier
- Yes
- Free trial
- 30 days
- HIPAA compliant
- Yes — BAA available
- SOC 2
- Type II certified
- Trains on user data
- No
- Launched
- 2021
- Users
- 10,000+
- Platforms
- Web, Ios, Android
- HQ
- Prague, Czech Republic
- Last updated
- May 2026
About Upheal
Upheal takes a practice-management-first approach: it combines HIPAA-compliant video calling, AI-generated session notes, scheduling, client intake forms, and payment processing into one platform. Notes are generated from session audio in under 60 seconds and are available in SOAP, DAP, BIRP, GIRP, PIRP, and 30+ other templates, with 170 clinically approved sections to draw from.
The pricing model is usage-based at $1 per session, capped at $69/month per provider — so low-volume practitioners pay proportionally less. A permanent free tier includes unlimited notes and HIPAA-compliant telehealth with no time limit. Enterprise plans add open API access, custom note development, dedicated success managers, and volume discounts.
Upheal is HIPAA, SOC 2, GDPR, and PHIPA certified. It supports migration from SimplePractice, TherapyNotes, Carepatron, Sessions Health, JaneApp, and Owl Practice.
Pricing breakdown
Free
Free
- Unlimited AI notes
- HIPAA-compliant telehealth
- Client portal
- Basic scheduling
Individual
$69/mo
per month (capped; billed at $1/session)
- All Free features
- 30+ note templates
- Treatment plan generation
- Billing and invoice generation
- Payment processing
- Google Calendar sync
- 30-day money-back guarantee
Group
$69/mo
per provider/month (capped; $1/session per provider)
- All Individual features
- Multi-provider management
- Shared scheduling
Enterprise
Custom
- Open API access
- Custom note development
- Dedicated success manager
- SLA availability
- Volume discounts
- SSO
All features
AI session notes in under 60 seconds — 30+ templates, 170 clinically approved sections
HIPAA-compliant built-in telehealth video calling
Usage-based pricing capped at $69/month — pay only for sessions
Treatment plan generation with Golden Thread progress tracking
Compliance checker for audit-proof documentation
Client scheduling portal with Google Calendar sync
Integrated payment processing and superbill generation
Integrations
| Integration | Type | Notes |
|---|---|---|
| Google Calendar | Native | Two-way sync |
| Zoom | Native | Session capture via Chrome extension |
| Stripe | Native | Payment processing |
Pros and cons
What it does well
- Permanent free tier with unlimited notes and telehealth — no time limit
- Usage-based cap at $69/month means part-time practitioners pay far less
- All-in-one: telehealth, notes, scheduling, and billing without extra subscriptions
- 30-day free trial and money-back guarantee on paid plan
Limitations
- Less note-format variety than Mentalyc — fewer specialty modality templates
- Payment processing fee (2.9% + $0.30) adds cost at higher billing volumes
- Enterprise features like open API require a sales call with no published pricing
In-depth reviews
Alternatives to Upheal
Mentalyc
4.5 / 5
The most format-flexible AI scribe for therapists, with standout Alliance Genie™ insights — but caps out solo plans quickly.
View profileThe verdict
The best value AI scribe for therapists who also need telehealth — usage-based pricing and a permanent free tier make it uniquely accessible.
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